Lana A.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Hi! I’m a multilingual E-Commerce Operations Specialist and Virtual Assistant with 6+ years of experience supporting international e-commerce businesses remotely. I help e-commerce businesses manage their day-to-day operations, customer support, orders, suppliers, and administrative tasks keeping everything organized and running smoothly. My experience includes: • Customer support in German, English, and Arabic • Shopify and order management • Customer emails, complaints, returns, and refunds • PayPal and Klarna cases and disputes • Supplier and fulfillment communication • Product sourcing and quotation requests • Order processing, shipping, and tracking • Data entry, Excel, Google Sheets, and CSV management • Statistics, quality control, and invoice checking • Coordinating information between different platforms and systems I have extensive experience working with Chinese suppliers and fulfillment companies, including product sourcing, obtaining quotations, checking orders and costs, coordinating shipments, and following up on delivery issues. I have also worked as a team leader, coordinating a team of 6 people across customer support, returns management, and data entry. This included assigning tasks, explaining processes, checking and correcting work, and helping the team solve operational issues. I’m reliable, organized, detail-oriented, and comfortable taking responsibility for tasks independently. I’m used to identifying problems, finding practical solutions, and following up until an issue is resolved. I’m looking for long-term opportunities where I can become a reliable part of your team and take responsibility for the e-commerce tasks and operations you need help with. If you need someone who can handle more than just customer support and can also help keep your e-commerce operations organized, I’d be happy to work with you.