May Jenalyn F.
Customer Support & Operations Specialist | Zendesk | Email & Chat
I’m a Customer Support & Operations professional with 16+ years of experience in customer service, support operations, escalations, CRM/ticket management, and process improvement. I can help with: Email & chat customer support Zendesk & ticket management Customer complaints & escalations CRM and database management Data entry & quality assurance Microsoft Excel & Google Sheets Administrative & operations support Asana, Monday, Slack & Microsoft Teams I’m detail-oriented, reliable, and comfortable working independently. I take ownership of customer issues, communicate clearly, follow processes, and make sure tasks are properly documented and completed. Need reliable support for your customers or daily operations? Let’s talk.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $11k
Billed in all: $433,109$433k
$11k in the last 6 months
Across 57 contracts
Earnings, last 30 days
Skill rankings: Top 4% in Japanese
Ranked by MRR among everyone on Upwork with the skill.
- #4Tagalog to English Translation83 freelancers · 🇵🇭 #4Top 5%🇵🇭#4 of 71
- #6English to Tagalog Translation126 freelancers · 🇵🇭 #6Top 5%🇵🇭#6 of 114
- #6Zopim40 freelancers · 🇵🇭 #4Top 15%🇵🇭#4 of 27
- #20Japanese to English Translation478 freelancers · 🇵🇭 #2Top 4%🇵🇭#2 of 30
- #25English to Japanese Translation529 freelancers · 🇵🇭 #3Top 5%🇵🇭#3 of 25
- #35Japanese898 freelancers · 🇵🇭 #4Top 4%🇵🇭#4 of 48
- #434Phone Support5,089 freelancers · 🇵🇭 #218Top 9%🇵🇭#218 of 2,568
- #553Zendesk5,908 freelancers · 🇵🇭 #280Top 9%🇵🇭#280 of 2,921