May Jenalyn F.

Customer Support & Operations Specialist | Zendesk | Email & Chat

I’m a Customer Support & Operations professional with 16+ years of experience in customer service, support operations, escalations, CRM/ticket management, and process improvement. I can help with: Email & chat customer support Zendesk & ticket management Customer complaints & escalations CRM and database management Data entry & quality assurance Microsoft Excel & Google Sheets Administrative & operations support Asana, Monday, Slack & Microsoft Teams I’m detail-oriented, reliable, and comfortable working independently. I take ownership of customer issues, communicate clearly, follow processes, and make sure tasks are properly documented and completed. Need reliable support for your customers or daily operations? Let’s talk.