Edgar U.

Client Success & Operations Specialist | Vendor Onboarding

Client Success & Operations Specialist with hands-on experience in customer success, vendor onboarding, and service operations across multiple markets in the United States. I help companies ensure smooth service delivery, strong customer relationships, and reliable vendor networks. My experience combines Customer Success, Operations Coordination, Vendor Management, and Client Retention, allowing businesses to scale their services while maintaining high customer satisfaction. In my previous role, I managed the full service lifecycle: from booking services and coordinating operations to onboarding vendors, resolving issues, and following up with clients after service completion. Key Contributions • Onboarded 20+ vendor teams, expanding service coverage into new cities and states • Managed client success and customer retention by proactively following up with customers after service completion • Collected customer feedback and generated Google and Trustpilot reviews, improving the company’s online reputation • Coordinated service assignments between clients and vendors to ensure timely service delivery • Resolved complex vendor and client issues, maintaining trust and preventing cancellations • Secured new vendor partnerships on short notice to fulfill urgent same-day service requests • Created 20+ internal training videos to help train a new operations manager and improve internal processes I’m known for being proactive, solution-oriented, and reliable, especially in fast-moving service environments where operations and customer satisfaction must work together. If you need someone who can support customers, coordinate operations, and manage vendor relationships, I’d be happy to help.